I’m a digital transformation expert specializing in quality management, process improvement, and building (occasionally designing) exceptional digital experiences and solutions. Currently, I’m focused on building accessible, human-centered websites, web apps, and mobile apps at Raya Smart Buildings, a subsidiary of Raya Holding For Financial Investments.
With 10+ years working within the customer support & facility management sectors, I have a wealth of knowledge and skills from basic data entry to implementing new systems, products and processes. I also have significant experience in quality management, process improvement, auditing & programming.
Monitoring, analyzing, and reporting quality defects/findings.
Developing audit plans, checklists, and implemeting the audit activities.
Defining, measuring, analyzing, improving, and controlling processes.
Improved customer and employee satisfaction via improved technology.
Professional Work Experience
Raya Smart Buildings
Internal systems design & control, DevOps management, and technology transformation projects.
Raya Smart Buildings
Document control, property audit, process documentation & control.
Raya Customer Experience
Improving the customer experience, enhance customer and employee satisfaction using six sigma and DMAIC approach.
Raya Customer Experience
Managed 15 trainers for Etisalat UAE in Maadi Technology Park.
Raya Customer Experience
Quality monitoring & reporting for Etisalat Egypt at mid & high queue.
ECCO & Raya Customer Experience
Vodafone Egypt @ ECCO Outsourcing & Etisalat Egypt @ Raya Contact Center.
2016
QAI Global Institute
2018
DALE CARNEGIE
2018
STS-KEMET
2019
DALE CARNEGIE
2022
SGS Egypt
2020 - Today
Documentation - StackOverFlow - GitHub
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Although I’m not currently looking for any new opportunities, my inbox is always open. Whether you have a question or just want to say hi, I’ll try my best to get back to you!
+201007446267